Open Source Call Center Solutions assist you to streamline the regular call center procedures so as to gain the high-quality output in every condition. Offered are the highly functional tools, which provide assistance to the call center team in several ways. These are capable to correct the process of routing, tracking and managing the route calls as well as incoming & outgoing telephone calls. Open Source Call Center Solutions also provide recording services as well as call monitoring so as to ensure a unhindered quality assurance. The solutions are here to improve the productivity as well as reporting features for the good. In addition, the software will allow the agents to roll up, exchange and access the information, very precisely.