CRM Software Solutions
CRM is short for Customer Relationship Management. ItÃ¢s a software solution that brings a host of capabilities together. You can store all your prospects and customers, make calls, send emails, create reports, schedule appointments, add notes, manage your pipeline, and find out whoÃ¢s opened your latest emailÃ¢without stepping out of the CRM system.
ASterisk Now Installation Support
FreePBX makes it easy to create custom telephony solutions by automatically installing the plumbing. Its a complete Linux distribution with Asterisk, the DAHDI driver framework, and the FreePBX administrative GUI. Much of the complexity of Asterisk and Linux is handled by the installer, the yum package management utility and the administrative GUI. With the FreePBX download, application developers and integrators can concentrate on building solutions, not maintaining the plumbing.
ViCidial Installation Support
The VICIdial is a call center solution that has been popular all over the world.
It specializes in predictive auto-dialing, inbound call routing, reporting and chat, email communication as well as other modules.
Vicidial has been in development for a number of years, and has kept adding powerful features during that time.
However, the most important feature of Vicidial is the fact that it is an open-source software, meaning it is free to distribute and use.
Vicidial service covers almost 100 countries, with over 14,000 installations in contact centers.
The service is available in 16 different languages, with the option to shift languages in a system or opt for a translation, making it one of the most diverse software platforms in the call center industry.
This is one of the many reasons for its growing popularity, and why it is the software of choice in many organizations and companies around the world.
In this article, we will discuss the various features that Vicidial offers, tips for using it to its full potential, and how that can impact the business.
Free PBX Installation Support
FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies.
Elastix Installation Support
Elastix is an unified communications server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a Web interface and includes capabilities such as a call center software with predictive dialing.
GO autodial Installation Support
GoAutoDial (formerly VicidialNOW) is an enterprise grade open source dialer system. It automatically installs Vicidial, Mysql, PHP, Asterisk, VtigerCRM and other components to have a fully functional open source predictive dialer system. It has out of the box support for Sangoma and Digium telephony hardware and is scalable to hundreds of seats.
GoAutoDial is totally web based. Everything is done within your web browser. From database administration, dialer and PBX configuration to network settings all in a web GUI.